Refund policy
Prime Nest Returns & Refund Policy
Effective Date: 01 Jun 2026
At Prime Nest, our goal is to make your home life easier with quality products you can trust. We carefully select every item in our collection, and your satisfaction is important to us. If for any reason you are not completely satisfied with your purchase, we're here to help.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
Return Window
You may request a return within 3 days of receiving your order.
Item Condition
Returned items must be:
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Unused and unwashed
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In their original packaging
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Accompanied by all tags, accessories, and included materials
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In the same condition as when delivered
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
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Perishable goods
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Personal care and intimate products
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Opened cosmetics
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Customized or personalized products
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Items marked as "Final Sale" or "Non-Returnable"
2. How to Request a Return
Returning an item is simple.
Step 1: Submit Your Request
Contact our support team at support@primenest.com with:
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Your Order Number
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Product Name
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Reason for Return
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Photos (if the item is damaged, defective, or incorrect)
Step 2: Return Authorization
Our team will review your request and provide a Return Authorization Number (RMA) along with return instructions within 2 business days.
3. Returning Your Item
Packaging
Please pack the item securely in its original packaging or a suitable protective package.
Labeling
Clearly write the provided RMA number on the package.
Shipping
Customers are responsible for return shipping costs unless:
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The wrong item was delivered
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The item arrived damaged
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The product is defective
We recommend using a trackable shipping method to ensure safe delivery.
4. Refund Process
Inspection
Once your return arrives at our facility, our team will inspect the item within 5–7 business days.
Approval
If approved, your refund will be processed to your original payment method within 3–5 business days.
Notification
You will receive an email confirmation once your refund has been issued.
Please note that depending on your bank or payment provider, refunds may take additional time to appear in your account.
5. Exchanges
At this time, Prime Nest does not process direct exchanges.
If you would like a different size, color, or product, please:
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Return the original item following our return process.
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Place a new order for the desired item.
This helps us ensure faster processing and product availability.
6. Damaged, Defective, or Incorrect Items
We stand behind the quality of our products.
If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery by emailing:
Subject Line:
Damaged or Incorrect Item – Order #XXXXX
Please include clear photos showing the issue.
Once verified, we will:
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Cover the return shipping cost
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Offer a replacement product, or
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Issue a full refund at no additional cost to you
7. Order Cancellations
Orders may be canceled free of charge within 1 hour of placement.
After this period, we may have already begun processing or shipping your order, and cancellation cannot be guaranteed.
To request a cancellation, contact our support team as soon as possible.
8. Our Commitment to Customer Satisfaction
At Prime Nest, we believe that trust is earned through exceptional service and quality products. If you experience any issues with your order, our support team will work with you to find a fair and timely resolution.
Your satisfaction remains at the heart of everything we do.
9. Policy Updates
Prime Nest reserves the right to update or modify this Returns & Refund Policy at any time.
Any changes will be published on this page along with the updated effective date.
Contact Us
If you have any questions about returns, refunds, or your order, please contact us:
Email: support@primenest.com
Prime Nest
Smart Essentials for Every Home