Shipping policy

Prime Nest Shipping Policy

Effective Date: 26 May 2026

At Prime Nest, we understand that timely and reliable delivery is an important part of your shopping experience. We are committed to ensuring your order reaches you as quickly and safely as possible while keeping you informed every step of the way.

Please review our shipping policy below to understand how we process, ship, and deliver your orders.

1. Order Processing

Processing Time

Most orders are processed within 1–2 business days after payment has been successfully confirmed.

Please note that orders are not processed on weekends or public holidays.

Order Cut-Off Time

Orders placed before 2:00 PM WAT (West Africa Time) on a business day will generally begin processing on the same day.

Orders placed after the cut-off time will begin processing on the next business day.

Order Verification

To protect our customers and prevent fraudulent transactions, Prime Nest may occasionally verify payment information or shipping details before dispatching an order.

If verification is required, processing may take up to one additional business day.

2. Shipping and Delivery

Once your order has been processed, it will be shipped using one of our trusted delivery partners.

Delivery times vary depending on your location and the shipping method selected at checkout.

While we strive to meet all estimated delivery timelines, delivery dates are estimates and may be affected by factors outside our control.

These factors may include:

  • Weather conditions

  • Customs inspections

  • Carrier delays

  • Public holidays

  • High order volumes

  • Supply chain disruptions

3. Order Tracking

We believe customers should always know where their orders are.

Tracking Information

Once your order has been shipped, you will receive an email containing:

  • Your tracking number

  • Shipment details

  • A link to track your package

Account Tracking

Customers can also log into their Prime Nest account and visit the Track My Order section for real-time shipping updates.

If tracking information is not available within 2 business days after receiving your shipment confirmation, please contact our support team for assistance.

4. Multiple-Item Orders

To ensure faster delivery, orders containing multiple items may sometimes be shipped separately.

This may occur when:

  • Products are sourced from different fulfillment locations

  • Certain items become available sooner than others

  • Inventory is stored in multiple warehouses

If your order ships in multiple packages:

  • There will be no additional shipping charge

  • You will receive separate tracking information for each shipment

5. Shipping Delays

Although we work hard to deliver orders within the estimated timeframe, delays can occasionally occur.

If your package appears delayed:

Step 1

Review your tracking information for the most recent shipping updates.

Step 2

If there has been no movement or update for more than 3 business days, please contact our customer support team.

Contact Support

Email: support@primenest.com

Our team will investigate the shipment and keep you informed throughout the process.

6. Failed Deliveries and Returned Packages

Please ensure that all shipping information provided during checkout is accurate and complete.

If a package is returned to Prime Nest because of:

  • An incorrect or incomplete shipping address

  • Multiple failed delivery attempts

  • Refusal of delivery by the recipient

we will contact you to arrange re-delivery.

Please note that additional shipping charges may apply for re-shipment.

7. Lost Shipments

Customer satisfaction is one of our highest priorities.

If your tracking information indicates that your package was delivered but you have not received it, please contact us within 3 days of the delivery date.

Our team will work directly with the shipping carrier to investigate the issue and determine the appropriate resolution.

8. Damaged Items During Transit

We take great care to ensure products are packaged securely before shipment.

If your order arrives damaged:

Please do the following:

  1. Inspect your package immediately upon delivery.

  2. Keep all original packaging materials.

  3. Take clear photographs showing:

    • The damaged item

    • The packaging

    • Any visible shipping damage

  4. Email the photos and your order number to:

support@primenest.com

within 3 days of receiving your order.

Once the issue has been verified, we will provide an appropriate solution, which may include:

  • A replacement item

  • A store credit

  • A full refund

at no additional cost to you.

9. Our Commitment to You

At Prime Nest, we are dedicated to providing a shopping experience built on trust, transparency, and customer satisfaction.

From the moment you place your order until it arrives at your doorstep, our goal is to make the process simple, reliable, and stress-free.

If you ever have questions about your shipment, our support team is here to help.

Contact Us

For any shipping-related inquiries, please contact:

Email: support@primenest.com

Prime Nest
Smart Essentials for Every Home