Terms of service

Prime Nest Terms of Service

Last Updated: 01 Jun 2026

Welcome to Prime Nest.

These Terms of Service ("Terms") govern your access to and use of the Prime Nest website, mobile applications, and related services (collectively, the "Services") operated by Prime Nest ("Prime Nest," "we," "us," or "our").

By accessing our website, creating an account, or placing an order, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of our Services.

At Prime Nest, we are committed to providing quality products, exceptional customer service, and a seamless shopping experience built on trust and transparency.

1. Eligibility

To use our Services, you must:

  • Be at least 18 years of age; or

  • Have permission from a parent or legal guardian if you are under the age of 18 and permitted by applicable law.

By using our Services, you confirm that you have the legal capacity to enter into a binding agreement.

2. Account Registration

Creating an Account

Certain features of our Services may require you to create an account. You agree to provide accurate, current, and complete information during registration and to keep your information updated.

Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.

If you suspect unauthorized access to your account, please notify us immediately.

Account Suspension or Termination

Prime Nest reserves the right to suspend or terminate accounts that:

  • Violate these Terms;

  • Engage in fraudulent activity;

  • Misuse our Services; or

  • Harm the interests of Prime Nest or other customers.

3. Orders and Payments

Order Acceptance

All orders are subject to review, acceptance, and product availability.

We reserve the right to refuse, cancel, or limit orders at our discretion, including situations involving:

  • Product availability issues;

  • Pricing errors;

  • Suspected fraudulent transactions; or

  • Violations of these Terms.

Payment

By placing an order, you agree to pay all applicable charges associated with your purchase.

We accept approved payment methods displayed during checkout.

Taxes and Duties

Applicable taxes, duties, customs fees, or other government charges may be added to your order where required by law.

4. Product Information and Pricing

At Prime Nest, we strive to provide accurate product descriptions, specifications, images, and pricing information.

However, occasional errors may occur.

Product Variations

Due to screen settings, lighting conditions, and manufacturing updates, actual product appearance may vary slightly from images displayed on our website.

Pricing Errors

If an error is discovered in product pricing or information, we reserve the right to correct the error, cancel the order, and issue a full refund where payment has already been received.

5. Shipping and Delivery

Order Processing

Orders are processed within the timeframe stated on our website.

Delivery Estimates

Estimated delivery dates are provided for convenience only and are not guaranteed.

Delivery times may vary due to factors beyond our control, including:

  • Customs processing;

  • Carrier delays;

  • Weather conditions;

  • Public holidays; or

  • Supply chain disruptions.

Risk of Loss

Ownership and risk of loss transfer to the customer once the order has been handed over to the shipping carrier.

6. Returns and Refunds

Customer satisfaction is important to us.

Our Returns and Refund Policy forms part of these Terms and explains:

  • Return eligibility;

  • Refund procedures;

  • Exchange requests; and

  • Customer rights regarding damaged or defective items.

By using our Services, you agree to the terms outlined in our Returns and Refund Policy.

7. Intellectual Property

All content available through Prime Nest, including but not limited to:

  • Logos

  • Trademarks

  • Product descriptions

  • Images

  • Graphics

  • Videos

  • Website design

  • Text and branding materials

is owned by or licensed to Prime Nest and protected by applicable intellectual property laws.

Limited License

You may access and use our website for personal, non-commercial purposes only.

You may not reproduce, modify, distribute, publish, sell, or exploit any content without our prior written permission.

8. Acceptable Use

When using our Services, you agree not to:

  • Violate any applicable law or regulation;

  • Use the website for fraudulent purposes;

  • Interfere with website operations or security;

  • Upload malicious software, viruses, or harmful code;

  • Attempt unauthorized access to systems or accounts;

  • Collect or misuse personal information belonging to other users;

  • Impersonate another individual, company, or organization.

We reserve the right to restrict access to anyone engaging in prohibited conduct.

9. Service Disclaimer

Prime Nest aims to provide a reliable and enjoyable shopping experience. However, our Services are provided on an "as available" and "as is" basis.

To the fullest extent permitted by law, we make no guarantees regarding:

  • Uninterrupted access to the website;

  • Error-free operation;

  • Product availability at all times; or

  • Compatibility with all devices and browsers.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Prime Nest, its owners, employees, partners, suppliers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Use of our Services;

  • Inability to use our Services;

  • Product delays;

  • Website interruptions; or

  • Unauthorized access to your account.

In all cases, our total liability shall not exceed the amount paid by you for the product giving rise to the claim.

11. Indemnification

You agree to defend, indemnify, and hold harmless Prime Nest, its officers, directors, employees, affiliates, and partners from any claims, losses, liabilities, damages, costs, or expenses arising from:

  • Your violation of these Terms;

  • Your misuse of the Services; or

  • Your violation of any applicable law or third-party rights.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and interpreted in accordance with the laws of the jurisdiction in which Prime Nest is registered and operates.

We encourage customers to contact us first to resolve any concerns amicably.

If a dispute cannot be resolved through good-faith discussions, it shall be submitted to the competent courts of the applicable jurisdiction.

13. Changes to These Terms

Prime Nest may update these Terms periodically to reflect changes in our business practices, legal obligations, or customer needs.

Any updates will be posted on this page along with the revised "Last Updated" date.

Your continued use of our Services after changes are posted constitutes acceptance of the revised Terms.

14. Contact Us

If you have questions regarding these Terms of Service, please contact us:

Email: support@primenest.com

Prime Nest
Smart Essentials for Every Home

Thank you for choosing Prime Nest. We appreciate the opportunity to help make your home more comfortable, organized, and enjoyable.