SPECIFICATIONS

Application: Home

Dinnerware Type: Bowls

brand name: Sierda

feature: Heat Resistant,Microwave Safe,Fade Resistant,LEAD FREE

material: Ceramic

occasion: Party

place of origin: China

style: Nordic

technique: Under Glazed

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Products Description

Certifications

Why Choose Us

FAQ

1. Quality & Food Safety

Q: Are your ceramic products food-safe and lead-free? A: Absolutely. Our products are fired at temperatures above $1250^{\circ}\text{C}$ to ensure a non-porous, vitrified surface. We use lead-free and cadmium-free glazes, strictly adhering to international food safety standards (such as FDA and LFGB).

Q: Do the plates scratch easily from cutlery? A: No. Our high-fired glazes are designed for heavy daily use. They are highly resistant to "metal marking" or scratching from knives and forks, maintaining a smooth, glossy finish over time.

2. Durability & Care

Q: Are these items safe for use in the microwave, dishwasher, and oven? A: * Microwave & Dishwasher: Yes, most of our collections are $100\%$ safe for both.Oven: Only products explicitly labeled as "Oven Safe" or "Stoneware" should be used in the oven (up to $230^{\circ}\text{C}$).Note: Products with gold or platinum rims should never be used in the microwave, as the metal can cause sparking and damage the trim.

Q: How should I remove stubborn stains? A: For tea or coffee stains, a soak in warm water with a bit of baking soda or a mild detergent will usually do the trick. Avoid using abrasive steel wool, as it may dull the glaze over time.

3. Shipping & Breakage

Q: How do you prevent breakage during transit? A: We use professional-grade export packaging, including custom-fit EPE foam, multi-layer corrugated boxes, and drop-tested inner cartons.

Q: What happens if I receive a broken item? A: We guarantee safe delivery. If any item arrives damaged, please send us a photo of the broken product and the packaging within 48 hours of receipt. We will provide a free replacement immediately.

4. Wholesale & Customization

Q: Do you support custom branding or OEM designs? A: Yes, as a direct factory, we offer comprehensive OEM/ODM services. We can apply your brand logo via underglaze printing or high-temperature decals. Please contact our sales team for Minimum Order Quantity (MOQ) details.

Q: Can I request a sample before placing a bulk order? A: Certainly. We provide samples for quality evaluation. While samples of existing items are often free, the buyer is typically responsible for the international shipping costs.